Values and Plumblines: Keys to Creating a Healthy Culture

When dealing with mistakes during a worship service, a key is to avoid doing the same mistake repeatedly, and learning from them.

Values and Plumblines: Keys to Creating a Healthy Culture
Let's face it -I don't think I've ever had a service where everything went perfect as planned. The combination of equipment (which definitely has a mind of its own sometimes) and people - present endless possibilities of potential mistakes or gear not working right.
Values and Plumblines: Keys to Creating a Healthy Culture
Let's face it -I don't think I've ever had a service where everything went perfect as planned. The combination of equipment (which definitely has a mind of its own sometimes) and people - present endless possibilities of potential mistakes or gear not working right.

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When I talk about keys to having a healthy productive team, something I often forget to talk about is how sharing your core values helps to create the attitude and environment you want from your team.

The combination of equipment and people - present endless possibilities of potential mistakes…

Here are a few values we try to share often with our teams.

1. Working to never make the same mistake twice.

Let’s face it -I don’t think I’ve ever had a service where everything went perfect as planned. The combination of equipment (which definitely has a mind of its own sometimes) and people - present endless possibilities of potential mistakes or gear not working right.

So you can blame it on the gear, or call someone out in the booth, but something usually goes wrong.

The real problem, though, is when we make the very same mistake twice in a row. You forget to unmute the mic for pastor right when he starts speaking during first service. That’s a mistake, but if you do the same exact thing again during the second service, then you didn’t learn anything.

Sure it could have been equipment failure - but didn’t you test it again over and over, to see if you could recreate it? Or you just plain forgot - so did you write it down to remind you when next time?

A different mistake might happen during the second service, because that’s what happens in live production - but did you learn from it?

2. Simplicity means success.

One of our goals is to make technology easier for volunteers to operate. Look for specific gear that is easier to run and understand, because training and availability of our volunteers is limited. Most likely, those same volunteers won’t remember complex systems, if there are layers and layers to operate a few weeks later.

Obviously it sounds like I’m selling our team short, but what I’m really trying to do is make everyone be successful.

I’m also creating a culture where everyone thinks through how they can simplify a complex system or procedure, so that someone else can benefit from it and operate it seamlessly. It can actually be harder to try and simplify something complex, and it might require more resources to do it, but in the long run your team is better off.


More About Dennis Choy
Dennis Choy created and developed the church's Technical Production Department after joining the staff at North Coast Church in 1995. North Coast Church, located in Vista, Calif., currently offers 46 worship services with more than 12,000 attendees every weekend across five campuses. He also oversees the Communications, Graphics, Web, Creative Video, Social Media, Staging and IT Department. He has taught training classes at Infocomm, NAB, WFX, TFWM, NAMM and other conferences around the country and currently serves on the Board for the Church Technical Leaders Network. He resides in Oceanside, Calif. with his wife Michelle and their three children.
Get in Touch: [email protected]    More by Dennis Choy
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